Experience is Core
Design is a way of thinking, of determining people’s true, underlying needs, and then delivering products and services that help them. This is the starting about Design. The meaning of the concept.
There are, obviously, several major law or heuristics about that... or simple actions to take care about for create great experiences:
Is key. It’s not about you. You need the ability to understand and share the feelings of others (clients, products, users...) .
You need the ability to look at all the different aspects of a problem.
Is a (necessary) part of the process in order to succeed.
Design Thinking is a user-centered approach to problem solving.
There isn't one single process or toolkit that serves every single case. There is a wide variety of processes and tools that people customize to serve their needs. Human-centered designers always start from the place of not knowing the answer to the problem they’re looking to solve. By embracing that ambiguity, and by trusting that the human-centered design process will guide us toward an innovative answer, we actually give ourselves permission to be awesome creative.
Check for example the incredible experience created by Intel for the Opening Ceremony of the Olimpyc Winter Games 2018.
A major Key factor for created something succesful is to point our mind to our Brain. Psichology is a major force, mainly because we speak about human actions and process.
As the top we need to start from the point 0. The meaning of the word psichology. Psychology is the science of behavior and mind, embracing all aspects of conscious and unconscious experience as well as thought. During the 1960s, a new perspective known As cognitive psychology began to take hold. This area of psychology focuses on mental processes such as memory, thinking, problem solving, language and decision-making.
Data can only be fully explained with theories, and theories are insufficient without data – thus creating the cycle of science.
There are several method to study, improve and to create a great experience:
Cognitive processes interact with each other and with non-cognitive processes
Emotions may affect decisions
Perception contributes to memory decisions
According to Lewin (1948), a group can be defined as a totality based on interdependence. The common destiny, the goal, is both an expression and a product of this interdependence. Each group is characterized by peculiar, pliable dynamics.
How to make the most of these group dynamics?
How to identify and reach the common goal?
With these 3 key concepts
understand the link between social processes and cognitive processes
take note of bias of behavior and stereotypes, to which no human being is immune
reflect the rules of construction